Help

Most travel sites start by asking where you want to go. TripHook starts with how you want the trip to feel, and works out the where. The seven steps below are the whole product, in the order you would meet them.

1. Search by feeling. Set where you are starting from, pick one of six moods, cap your budget and set the temperature you want. You get back destinations ranked on the weather, the events on your dates, and what the trip is likely to cost.

2. Open a match. Each destination opens to show what is on, an estimated cost split between getting there and staying there, and the forecast once your dates are close enough for one. Links take you out to book flights and stays yourself. You pay providers directly. We never take your money.

3. Drop a hook. If you are taking the trip and want company, post it. Travellers whose interests match yours can ask to join, or you can send the link to friends.

4. Join a crew. Browse trips other people have posted, message the host with a question, and ask to join. The host decides.

5. Request quotes. Ask local providers about a place you like. Each one replies with a message and a link to book on their own site. Compare the replies and book directly with the one you choose.

6. Travel together, stay independent. The host can note a planning budget on the trip. Everyone books and pays the provider themselves. There is no shared wallet and nobody fronts the money.

7. Social sonar. Still undecided? The map shows where other travellers are searching and posting right now. A city only lights up once enough people have looked at it, so a quiet map means quiet demand rather than a broken map.

We use fishing words in a few places. Every one of them is an ordinary action underneath, and here is the plain version of each.

Trip hook me. Runs the search. It is the button that turns your mood, budget and dates into a list of destinations.

Drop a hook. Posts a trip or a day out so other travellers can ask to join it. The button opens the form, and the same words send it.

Ask to join. Sends the host a request to come on their trip. It does not join you to anything by itself: the host approves or declines, and you are told either way.

Reel in. The host's approve button on a join request. It lets that person onto the trip.

Release. The host's decline button on a join request. It is the gentler word for saying no to someone, and it does nothing else.

Unhook. Leaving a crew you had joined; it is the button in the trip's chat header. Removing a trip you posted yourself confirms plainly and then tells you it is unhooked, and signing out is just called Sign out.

Crew. The people travelling with you on a trip. Everyone books their own flights and their own room.

Request quotes. Asks local providers for a reply. The marketplace deliberately uses plain words, so you will see request, reply and sorted rather than fishing words.

Social sonar. The demand layer on the map. It shows where travellers are searching, and only once enough of them have, so no single person can be picked out of it.

Catch of the day. One destination picked each day, on its own page, for when you want an idea rather than a search.

No, not to look. You can search destinations, open a match and read what is on without signing in.

You need an account, with a verified email, to post a trip, ask to join one, message a host or request quotes. Those all involve another person, which is why they need a real address behind them.

Open the MOOD panel in the search bar and pick one of six: somewhere warm, cultural immersion, active outdoors, quiet and remote, a break from routine, or surprise me. The mood is a filter, not a tiebreaker, so places that contradict it are left out rather than pushed down. Cold cities do not appear in a warm search.

If you added interests when you signed up, they tilt the ranking as well. You can change them any time in your account.

Set a cap, then say what it is for: getting there, staying there, or both. That choice changes the ranking and the figure on every card, so a cheap flight and a cheap place to stay each get their moment instead of hiding inside one total.

Trips you can afford are listed first. Tick the flexibility box to let slightly pricier options through, which is useful when nothing fits exactly.

If nothing fits your cap at all, the page says so rather than quietly showing you things you cannot afford.

They are estimates. We calculate a likely flight cost and a likely nightly rate from the route, the season and the destination. They are not live availability, and they are not a price you can book at.

Estimates are marked with a tilde, like ~350 EUR, and captioned to say whether the figure covers the flight, the stay, or both. When we cannot estimate a leg at all, the card says so instead of showing a number.

The real price is whatever the airline, the hotel or the provider charges when you book with them. A provider's reply may mention a price in its message, and the booking page it links to shows what you actually pay.

The month picker shows the temperature each destination typically sees in that month, so you can pick by what it will feel like. If you asked for a temperature, matching months are marked; if none match, the closest one is marked instead.

Those numbers are typical temperatures for the month from Copernicus ERA5-Land, 1991 to 2020, not a forecast for your dates. Live weather appears on the results once you search.

A card shows a forecast only when your dates are close enough for one, up to nine days ahead. It comes from MET Norway or, when that is not available, OpenWeather, and the credit on the card names the one used.

For dates further away the card shows the temperature that is typical for that time of year, from Copernicus ERA5-Land, 1991 to 2020, and says so. A few places have no reliable typical value and show none.

Yes. Type the name of a town or village and it is pinned as your first result. Small places are the point: if a place has no airport of its own we look for airports nearby, try each in turn, and tell you which ones we tried.

If none of them have a route on your dates we say so plainly and suggest changing dates, because that is the only thing left that can help.

The What's on pages list events city by city for the next 30 days. Pick a city, then a day, to see each event's time, venue and ticket link.

Each event shows whether other travellers are looking for company. Use Find company to start a day out for it, or join one. Tickets are bought on the seller's site, not on TripHook.

Tap the heart on any result. Saved places stay with your account and are waiting for you next time, and you can switch the results between everything and just your saved places.

Usually the mood, the temperature or the budget is narrower than the month allows. The page tells you which one it was, so you can widen that rather than guessing.

For a place you named, the reason is often that its nearest airports have no route on those dates. Changing the month is usually the fastest fix.

Open the MOOD panel in the search bar and tick Show neutral results. The ranking then uses only what you typed into this search, and ignores your saved interests. This is how you object to personalised ranking under Article 21 of the GDPR.

From a destination, or from the Trips page, choose Drop a hook, then A trip. Set exact dates or just the month, how many people can come, your rough budget band and the vibe. Posting needs a verified email.

Decide who can see it. A public trip gets its own page that anyone can open, showing the destination, the month, your budget band, your display name and photo. It does not show your exact dates or your contact details. A private trip has no public page and is reachable only by a link you send.

Everyone on the trip books their own flights and their own room. You are not collecting anyone's money.

Choose Drop a hook, then A day out. Pick the city, the day and what kind of day out it is, and add a title. A start time, a meeting point and an event link are optional. Make it public so anyone can ask to join, or private so only people with your link can.

While you pick the day, What's on that day lists the events in that city. Public day outs also appear on the city's Day outs page, where other travellers can find them.

Open a trip on the Trips feed and choose Ask to join. You can add a short message. Asking needs a verified email.

Your request sits as requested until the host decides, and you will see whether you were approved or declined. A full trip can still take requests, because the host can add a place for you.

Asking to join is not a booking. You arrange and pay for your own travel either way.

Open the trip in My trips and use Reel in to approve or Release to decline. You can give a reason when declining.

Approving someone onto the last place fills the trip. The other requests stay waiting, and if you want one more person you can add a place and reel them in.

Yes, and it is usually the right order. Use the message icon on a trip to ask the host a question first. The thread is between the two of you, and you can send the join request from inside it once you are sure.

Share broadcasts the trip to find crew. Anyone opening that link sees the trip and is offered their own search for the same city and month.

Invite makes one link for the whole trip. Anyone who opens it can join in one tap, including anyone it gets forwarded to, so send it only to people you want on the trip. It stays live until the trip ends. You can revoke it from the same panel, which stops it working for everyone still holding it. People who already joined stay on the trip.

Both use whatever sharing your device offers, or copy the link. We do not read your contacts and we do not store the message you write.

A public trip has a page anyone can open without an account, and search engines can list it. It shows the destination, the month, your budget band, the vibe tags you chose, any event you anchored it to, how many places are left, whether it is still open, your display name, your photo and your trust signals. It does not show your exact dates, your email or any contact details.

You can switch search engine listing on or off when you post and at any time afterwards, and you can post privately instead. When it is off, the page tells search engines not to list it. Deleting a public trip stops its page working immediately. Either way a search engine may keep showing an old copy for a while, which you can ask them to remove with their own tools.

Planning is where a trip starts. Booked means you marked it as booked yourself, once your plans are arranged. TripHook never marks it for you. Completed happens on its own after the trip ends. Cancelled means it is not happening.

While you are asking for quotes the card also shows where that has got to: finding quotes, then offers in. A booked trip stays in My trips until it actually happens, because that is when there is most left to organise.

The host can add a budget to the trip card, written any way they like, for example 800 EUR. Everyone sees it as a planning number. It is not split, collected or paid through TripHook, and each person books and pays for their own travel.

If you joined someone else's trip, Unhook leaves it. The host is not left guessing: your place opens up again.

If you posted the trip, you can cancel it. Everyone on it sees that it is cancelled, and it moves to your History. You can also take one person off the crew with the remove control on their row.

The plan is your trip day by day: what you do, when, and where. Everyone on the trip can see it. The host shapes it, and the crew can suggest stops.

Once your trip has both dates set, tap the Plan button under the icons on your trip card in Trips. Once the plan has stops, the button shows how many, for example "Plan · 7 stops over 3 days". The plan opens in its own window. Close it with the cross in the corner, the Close link, or the Esc key.

The plan shows every day of your trip. Each stop has a time and a name, and can have a place and a note. Stops are listed in time order. Tap a place to open directions to it in Google Maps.

The host adds a stop with "+ Add stop" on the day it belongs to. On the day itself, the host can mark a stop with "We're here" so the crew knows where to find you.

During your trip, the plan opens on today. Today's day reads "Today" next to the date and has a light highlight behind it.

Where TripHook has events for your city, the host sees them on each day of the trip, one per row with its start time. Three rows show at once; scroll the list for more.

Tap Add to put an event in the plan at its start time. If an event has no start time yet, Add opens the stop form so you can choose one. Once an event is in the plan, its row shows a cross instead of Add. Tap the cross to take it out of the plan; you are asked to confirm first.

You can plan two things at the same time, for example to offer the crew a choice. Both stops then show a "Same time" tag after their names.

When you add a stop at a time that is already taken, you are asked what to do. Swap replaces the stop at that time with the new one. Add anyway keeps both.

When a forecast is available for a day, the day shows its highest temperature and, if rain is expected, the time it starts. Forecasts come from MET Norway (CC BY 4.0). Forecasts reach about nine days ahead, so days further away show no weather.

If rain is forecast at the time of an outdoor stop, the host may see an offer to swap its time with another stop that day, so the outdoor stop moves to a drier time. "Swap the two" does that. "Keep as is" hides the offer in this browser.

The host can mark a stop as outdoors from the menu next to it. An outdoor stop shows an Outdoors tag, and it is the kind of stop the rain offer looks at.

Crew members can suggest a stop with "+ Propose a stop". The host is told that a stop was suggested, without your name, and the suggestion appears under "Proposed by the crew".

Members vote on a suggestion with I'm in or Not for me. Tap your choice again to take your vote back. Totals appear only once three members have voted, and nobody sees who voted which way.

The host decides. Accept puts the stop in the plan at its time. Decline closes the suggestion. Either way, the member who suggested it is told.

"Add day to calendar" saves one day of the plan as a calendar file. "Add plan to calendar" saves the whole plan. Open the file to add the stops to your calendar app.

If you host a public trip, you can switch on "Share my plan publicly". Your plan then gets its own page, which shows the trip's city and its days, and each stop's time, name and place, with any listed event it links to. The page does not show your name, your crew, your notes, who is going or where anyone is now. You can switch it off at any time, and the page stops working at once. It also stops if your trip becomes private or is removed, or if you close your account. Switching it on again gives the page a new address.

Some words and sentences have a dashed underline with a short explanation. Tap one, or select it with the keyboard, to read it. Tap anywhere else or press Esc to close it.

Once the host approves you, or straight away if you came in through the host's invite link. Before that there is only the direct thread with the host, which keeps the group private to people who are actually going.

You can mute a trip's chat without leaving the trip. Messages are kept for a limited period after the trip finishes and are then deleted, which is set out in the privacy policy.

You can block someone from your trip's crew list. Open the crew row on the trip and choose the block control next to their name.

Blocking removes that person from the trip's crew. They lose access to the trip group chat and to the crew's shared trip details, and they can no longer rate you. They are not told that you blocked them.

You can unblock later. Unblocking restores access going forward only, so anything hidden while the block was active stays hidden. If someone is behaving badly, please also contact us at privacy@triphook.me so we can look into it.

Open a destination and choose Request quotes, or search a place by name from your requests page. Say when, how many of you there are and your budget. You can add a short message, and any phone number or email in it is removed before providers see it.

Local providers serving that place get your request and reply with a message and a booking link. It is free and takes no card. You book on the provider's own site, never through TripHook.

It works for small places too, not only cities with airports. Those are the ones the big sites tend to miss.

Replies arrive on your requests page. Each one shows the provider's message, their place and photos, and a Book on button that opens their own booking page. You book and pay there, not on TripHook.

Replies expire, and the expiry is shown. You can decline one with a reason in a single tap, and the provider can come back with an updated reply. When you have what you need, mark the request Sorted to close it.

Yes. Ask about the room, the dates or a late arrival from the reply itself, before you book. If the reply expires or you decline it, the conversation stays readable, and it picks up again if they send an updated reply.

Phone numbers and email addresses are removed from these messages automatically, in both directions. Keeping the conversation here is what lets us help if something goes wrong.

The organiser requests quotes once for the whole trip, and every approved member sees the same replies. Only the organiser can mark the request sorted or withdraw it.

Replies arrive on the same request for the whole crew. The host can note a planning budget on the trip card. Everyone books and pays the provider themselves.

Anything involving another person needs it: posting a trip, asking to join one, messaging a host, and requesting quotes. It is the floor that keeps a real address behind every request.

We verify email and nothing else. We never ask for a passport, an identity document or a photo of you, and there is no identity check to pass.

In your account. Your display name is what other travellers see, so you can change it whenever you like. Your interests tilt which destinations and trips you are shown, and you can clear them.

Private is the default and shows no label. If you guide, switch on Guide under Host type in your account, and the Guide label shows next to your name on every trip you host. It is your own statement, and TripHook does not check it.

Agency is for registered travel businesses in the EU. Apply under Host type with your company name, registration number, country, EU VAT number, website, contact email and contact person. A licence number is optional. After you apply you can add an insolvency protection document, seen only by TripHook staff.

We check the VAT number with the European Commission's VIES service and review every application by hand. Approved agencies show the Agency label with a check next to their name.

Your display name, your photo, how many trips you have completed and your rating. If you host as a guide or an approved agency, a Guide or Agency label shows next to your name. That is the set, and it is the same on a trip card as on a public trip page.

Your email, your date of birth and your exact travel dates are never shown to other travellers. Providers see less again: the destination, the dates, the party size and your budget, and no way to identify you. If you book through a provider's link, you give your details to them on their own site. Messages here have phone numbers and email addresses removed in both directions.

In your account, under Privacy and data, choose Export my data. It downloads everything we hold about you as a JSON file: your profile, your trips, your requests, your quotes and your messages. This is your right of access and portability under Articles 15 and 20 of the GDPR.

If you would rather ask us directly, or the download will not work for you, email privacy@triphook.me and we will send it. We answer within 30 days.

In your account, under Privacy and data, choose Delete my account. You are asked to confirm twice, because it cannot be undone. This is your right to erasure under Article 17 of the GDPR.

Your profile, your trips and your requests are removed, and your name is taken off anything that has to remain. Some records are kept in a form no longer linked to you, where the law requires it, and the privacy policy sets out which and for how long.

Deleting your account is not the same as leaving a trip. If you only want off one trip, use Unhook instead.

The ones needed to keep you signed in, which necessarily identify your session, and one that remembers your chosen language, which holds a two-letter code and nothing else. Neither needs consent, because the service cannot work without them.

We set no analytics, advertising or attribution cookies and no third party cookies, so there is no cookie banner. Your search and affiliate click records are linked to an account only when you are signed in. A signed out visit stores no identifier of you, your browser or your device.

Emails about your own activity, such as a request to join your trip or a quote on something you asked about, and account emails like a sign-in code. That is the whole list. We send no marketing email and no newsletter, so there is nothing of that kind to switch off.

Yes. Pick a language from the menu in the navigation bar. English and German are written by people; the rest are machine translations and are marked as such, so you know when to take the wording loosely.

That the person confirmed their email address. That is all it means, and we say so plainly because a tick that looks like more than it is would be worse than none.

It is not an identity check. We do not see anyone's passport or identity document, so a tick is not a statement that someone is who they say they are.

What you see on a card is a traveller's average rating and how many trips they have completed. Both come from trips that actually finished.

A new traveller has no ratings and no completed trips, and that is shown as it is rather than dressed up as a score.

After a trip is completed you can rate the people you travelled with, from the History tab. You have 30 days from the end of the trip. Once sent, a rating cannot be changed or deleted, and it stays on their profile even if you later delete your account.

Your name, your stars and your comment appear on their profile. The person you rated can hide your comment from their profile. The stars always stay and always count toward their average. Hiding is their choice and does not mean the comment was abusive.

You can report someone from your trip's crew list. Open the crew row on the trip and choose the report control next to their name, then tell us what happened. A person reviews every report within 2 working days.

We record the report and keep the messages from that trip so we can look into it. The person is not told that you reported them. Reporting does not remove them from your crew: if you want them out as well, block them.

If you need something dealt with now, email privacy@triphook.me. That reaches a person, and it is the fastest route to one.

Message before you commit, and keep it here where there is a record. Nobody needs your phone number or your home address to agree a trip, and we never show them.

Book your own flights and your own room, which is how the product is meant to work anyway. Nobody on a trip should be holding your money, and no part of TripHook asks you to send money to another traveller.

Open Quotes and switch to the Provider Hub. Register, then add a place by typing its name, even a small village. Add up to six photos while you are there; the first one travels with every quote you send.

Set the area you serve and the kinds of trip you want to hear about, so the requests that reach you are ones you can actually answer.

New requests arrive in the New tab with the dates, the party size and the traveller's budget. Reply with a short message and one https booking link, such as your own site, Booking.com or Airbnb. A price can go in the message as plain text.

You do not see who the traveller is. They book and pay on the page your link opens, so that is where you get their details. Phone numbers, emails and web links typed into messages are removed, so the booking link is the one way through to you.

Every request sits in exactly one of them: New when it arrives, Quoted once you have replied, and Closed when it is declined, sorted, expired or withdrawn. Inventory holds your places and Profile your details. The number on each tab is the real count.

Yes, from the Inventory tab. Change the nightly price, widen the area you serve, fix a typo, or pause a place that is full. Archiving is reversible: an archived place can be brought back with one click.

Yes, if you choose. In the Profile tab, turn on Show my listing publicly. Your place then appears on the public page for each city it serves, with your business name, listing type, area, description, first photo and booking link.

Your email, phone, address and prices never appear there. Search engines can find these pages, and your booking link may carry our partner code, so we may earn a commission if someone books. Turn it off at any time.

A crew request is one request for the whole group, with the number of travellers on it. You reply once, with your message and your booking link. Each traveller books and pays you directly.

Nothing today. We do not charge providers a commission. If that ever changes we will tell providers before it takes effect, and the terms of service is where it would be written down.

The privacy policy is at /privacy, the terms of service at /terms, and the legal notice with our company details at /impressum. The privacy policy is the authoritative account of what we collect and how long we keep it; this page only summarises it.

Email privacy@triphook.me. There is no contact form on purpose: a form would mean collecting more about you than an email already tells us. Write in any language and we will manage.